This is a tale of consumer victory.
I bought a new mattress with my first paycheck from OSU. Despite needed and dreaming of a new mattress for awhile, I had a budget to contend with. After testing every mattress in Stillwater, I chose a king-sized, Sealy (brand) Mansfield cushion firm (model). As you can imagine, I was thrilled. Enough room for my Basset hound to stretch out lengthwise.
Fast forward about two years. The mattress began sinking on each side, enough to make sizable dents. I contacted the store where I purchased the mattress. The owner assured me that he'd be able to help me document the case as product failure. Fast forward. The store went out of business.
I then contacted another retailer in town. This time, the retailer helped me document the issues and work with Sealy. I had to take a series of photos (about 10) and fill out a substantial amount of paperwork. The picture is from the report.
 |
| Just one of the pictures used to document mattress failure |
After some time... success! Sealy determined that the product was a failure and gave me a replacement value! From start to finish, this process took about one year.
I chose apply the mattress replacement value to a new Tempur-Pedic mattress. I am the happiest sleeper in Payne Co! My cat Trixie Belden is very happy, too.
Until next time!
GP
 |
| Trixie Belden and the new mattress |
GP
