What's that smell?

All:

I have a rug that I purchased from Pottery Barn on May 14, 2007 for $294.24. It's fiber is 100 percent wool.

I noticed a smell coming from the rug a few months ago. It smelled like a dirty, hot vacuum cleaner. I took it outside on a hot, sunny day. I let the pile face the sun, and then I flipped it over. The smell remained.

I rolled it up and put it in the garage, trying to decide what to do next. After a few days, I loaded it into my car with the intention of having it cleaned professionally. I called a local carpet company, who indicated that nothing could be done to remove the odor. The latex in the backing had failed. Needless to say, the carpet in the car had become so smelly that it made me nauseous. I took it to the Goodwill for recycling.

I called Pottery Barn and spoke to an associate. I explained the problem. They offered a 15% discount on a new rug. I might take them up on it, maybe not. I'll keep you posted.

GP


PS Here is another piece of labeling. I am going to do a little research to find out what this really means. Stay tuned!